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Proactive Technology Management

Benjamin Franklin once said, "An ounce of prevention is worth a pound of cure."

Proactive Technology Management will be effectively and efficiently accomplished from our Network Operations Center and will be scheduled and performed  by members of our  Centralized Services team in addition to the systems engineer assigned to your account. These  experienced professionals will be responsible and accountable for your proactive technology administration as well as your  proactive technology planning.

Our proactive technology services utilize sophisticated tools and application to proactively manage and monitor your entire technical infrastructure (including the management and regular restore testing of a backup solution) as well as the completion of numerous industry standard system maintenance and patch updating tasks for your servers and desktops.

These activities will be completed on a daily, weekly and monthly basis and ensure the continual reliability, performance and optimization of your network, computers and devices and form the basis of a sound proactive technology business practices for your organization.

Our Proactive Technology Control and Management also includes the deployment, management and licensing of a comprehensive Spyware and Spam Management solution. Given the advanced capabilities of these tool and applications, as well as their ability to perform some tasks in an automated manner, one staff member can remotely manage an almost unlimited number of computers.

 

Call us at 856-384-6000 or click here for a free quote.

IT Departments of all sizes can experience the rewards of IT automation

As a corporate IT Professional, you carry the responsibility of maintaining the very lifeline of your company through the availability of your IT systems. You are ultimately accountable for IT financial management, status reporting and corporate compliance. Despite budget restraints, possible reduction in personnel and often limited resources you have a commitment to:

  • Provide Consistent Service Levels
  • Implement a Pro-active, Process Driven Service Model
  • Increase Productivity
  • Exceed Users Expectations
  • Expand Your Service Capabilities
  • Focus on Strategic Initiatives
  • You can accomplish this with a complete, secure, reliable and full service IT Systems Management Solution that will meet your needs today and provide the scalability you need for the future.

    The Telecorp Enterprise Edition (EE) is the ultimate solution for automating recurring IT tasks. With Telecorp, IT professionals can offer extended service capabilities with better service delivery. And, with optional configurations, maximum scalability and multiple domain capabilities, IT Departments of all sizes can experience the rewards of IT automation.

    Features

    IT Automation is the key to delivering a proactive, results based IT service model. Telecorp provides unparalleled automation of periodic IT tasks required to manage and maintain systems and devices.

    Through IT Automation, Telecorp EE provides pro-active service delivery capabilities that result in increased productivity, consistent service levels, increased utilization of staff, expanded service capabilities, cost reduction and much more!

    Agent Technology
    The intelligent, lightweight and efficient Telecorp Agent Technology makes every system on your network accessible, independent of their location.

    Antimalware
    Telecorp Antimalware utilizes technologies that are designed to quickly detect, destroy, and prevent malware while leveraging the automation capabilities of the Telecorp framework

    Antivirus
    Telecorp Antivirus for Windows Workstations provides complete protection on networks and beyond from potentially dangerous programs and network attacks.

    Audit and Inventory
    Perform Fast, accurate and up-to-date Audit and Inventory of computers, servers, and mobile devices. That is deployable over the LAN, WAN, and Internet.

    Backup
    Experience the power of Telecorp's Backup to implement real-time automated disk remote backup, disk imaging, file level remote backup and bare metal restore for Windows servers and workstations.

    Desktop Migration
    Automate the backup and collection of user settings with Desktop Migration then simply, through the Telecorp interface, redirect them to another machine and have them back working with the same settings and customizations as before.

    Desktop Policy Management
    Manage the end user experience with Desktop Policy Management including interface options to hardware configuration and everything in between.

    Endpoint Security
    With the powerful Antivirus functionality you can enhance and extend support for the IT service delivery process by including an essential security protection component.

    Info Center
    With Info Center's robust management reporting you have all the information you need to effectively manage and convey the status of the network infrastructure and communicate the value of your services.

    Monitoring
    Implement proactive, user-defined System Monitoring with instant notification of problems or changes such as low disk space, processor spikes and memory issues.

    Network Discovery & Network Monitoring
    Fully integrated into the Telecorp framework, Telecorp Network Discovery with Network Monitoring finds all IP-based devices connected and interconnected to a network or networks, catalogs them within the system and allows you to manage them.

    Patch Management
    Through Telecorp's Patch module, automatically keep servers, workstations and remote computers up-to-date with the latest important security patches and updates.

    Remote Access
    Live Connect provides a quick and powerful single machine interface to give you full control over your endpoints with minimal end user interruption.  Utilize complete, fast and secure Remote Access and Remote Control for you and your users that can even work behind firewalls and NAT.

    Service Desk
    Telecorp Service Desk in an ITIL-ready, automated and fully configurable service desk solution with incident tracking, knowledge management and much more, all integrated directly into the K2 framework.

    Ticketing
    Exceed expectations by providing IT support personnel with the essential ticketing tools they need to track, respond and resolve issues quickly and efficiently.



     

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    Proactive Managed IT services

     
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